Platform
Q. What are the advantages of using ONE QUOTE over the traditional sales channels?
A. Through ONE QUOTE, customers can enjoy instant quotation without waiting and book a shipment in one go online. In addition, customers will able to see the price breakdown with better transparency as well as being able to track all of ONE QUOTE bookings in a dashboard. Last but not least, exclusively on ONE QUOTE, customers also have the option to purchase space and equipment guarantee through our "Premium Cargo Service."
Q. Is ONE QUOTE available as a mobile app?
A. The app itself is not available at this moment, but you can still browse and access ONE QUOTE through a mobile device as well.
Q. Can I share my ONE QUOTE quotation to multiple email address other than the registered email address?
A. The quotation is tied to a registered customer ID and can only be applied to the affiliated customer with the ID.
Q. Can I see all of my bookings with ONE on ONE QUOTE?
A. Yes, you can see all of your ONE bookings (not just ONE QUOTE Bookings) under "SHIPMENT OVERVIEW" on eCommerce. To view ONE QUOTE bookings only, simply select "Booking channel" as "ONE QUOTE" and you will find your ONE QUOTE Booking. For details, pls refer to our Tutorial Video.
Q. What should I do if rates are not appearing for my routing?
A. There will be a chatbot in ONE QUOTE to make an inquiry. In the chatbot window, please select the category of your inquiry and provide details for which our ONE staff will provide assistance. For details, please refer to our Tutorial Video.
Q. How can I submit shipping documents, such as VGM, for ONE QUOTE bookings?
A. Please refer to our eCommerce "DOCUMENTATION" tab to proceed with the submission. Here is a Tutorial Video for guidance as well.
Coverage
Q. Which origin/destination (trades) are supported by ONE QUOTE?
A. ONE QUOTE is now available for all trades. Please find here the list of all the available port pairs in ONE QUOTE.
Q. Which types of cargo, container, and commodities are supported by ONE QUOTE?
A. DRY 20, DRY 40, DRY 40H, REEFER 20, REEFER 40, and REEFER 40H for a general FAK commodity is supported by ONE QUOTE. DG and Special Cargo are currently not available. If you wish to have a quotation for cargo type that is not supported by ONE QUOTE, please contact our sales representative to follow up on your requirement.