Terms and conditions

General Terms And Conditions

  • “Carrier” refers to Ocean Network Express (“ONE”) and its subsidiaries who are the providers of the transport services.
  • “Merchant” refers to the party that agrees and accepts the terms and conditions of ONE QUOTE while placing any bookings on ONE QUOTE.
  • The Merchant shall be responsible for all of the obligations and liabilities of the shipper and is also subject to the Carrier’s acceptance of the nomination of a different shipper. In addition, the Merchant is to be fully liable for any loss and cost incurred to the Carrier in case the nomination of the shipper or any other party is incorrect, and the Merchant does not have an authority to legally bind the nominated shipper or any other party in the booking.
  • Notwithstanding the subsequent issuance of any Bill of Lading (whether negotiable or not), waybill or similar transport documents (either in paper or electronic form) and any pre-printed portions thereof, ‘Terms and Conditions – ONE QUOTE’ shall apply and be deemed to be incorporated into the terms of the ONE B/L terms. In addition, the ‘Terms and Conditions - ONE QUOTE’ shall be extended as required, logically amended, varied, and supplemented to the ONE B/L terms, but the validity and enforceability of the other provisions of the ONE B/L terms shall remain in full force and not be affected.
  • Without prior notice to the Merchant, the Carrier reserves the right to amend the terms and conditions.
    Currently, ONE QUOTE is available for non-DG DRY and REEFER export shipments. In case a booking is accepted for a shipment other than the scope mentioned above for whatever reason it may be, such booking shall be cancelled without any responsibility from the Carrier. In addition, for REEFER shipments, high-value cargo, including but not limited to pharmaceutical products, and refrigerated commodities that require special treatment, such as Controlled Atmosphere (“CA”) or Cold Treatment (“CT"), are not accepted and the Carrier reserves the right to cancel the booking during the Shipment Instruction (“SI”) submission stage.

Freight

  • The quotation rates shall not be subject to change once a Booking Confirmation has been received.
    In case the Merchant wishes to make amendments to the booking, the booking shall be subject to repricing based on the changes made, including but not limited to the route, voyages, equipment type, and the total container volume. Please note that the original booking will be cancelled once an amendment is requested.
    The total freight summary in USD on ONE QUOTE is for reference purposes only and should not be used as the actual freight payment. The actual payable manifested freight and charges are based on the freight and charge detail listed in the Booking Receipt Acknowledgement.
  • The rates quoted are subject to space and equipment availability. In addition, the quotation is subject to the Merchant’s compliance with the restrictions and regulations, including but not limited to weight restrictions and cargo restrictions.
  • The rates offered on ONE QUOTE may differ compared to the rates offered in other sales channels, including but not limited to online and offline channels for the same conditions.
  • The freight shall be subject to non-manifested local surcharges. In addition, the Carrier is entitled to charge the Merchant with additional surcharges, services, and/or charges that may arise after the Booking Confirmation, including but not limited to emergency surcharges, heavyweight surcharges, pick-up/drop-off charges, and container cleaning fees.
  • Any obvious freight errors and mistakes on ONE QUOTE are not binding to the terms and conditions.